Estresadas, deprimidas o embrujadas. O de cómo un grupo de operadoras telefónicas se representa su malestar laboral actual


017Josefina Ramírez Velázquez

The Research on stress conducted on a group of phone operators departs from the assumption that these women reasoning on their physical and/or emotional state is based on their bodies suffering but mainly on the significance of social, cultural and ideological relationship that determine their logic rationality. This paper places emphasis on the phone operator’s narrative itself in looking at the expression of their self representations of stress. It keeps a permanent transformation between the biomedical knowledge and the common sense coming from different sources. Although the biomedical notions are expressed as real, besides other logical explanations on a second plane. These are less for the purpose of giving a more objective view of sickness.

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