Síndrome de Burnout e Inteligencia Emocional: Un Análisis con Enfoque Psicosocial en una Agencia Estatal Chilena

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Aldo Vera1
Iris Ravanal
Lionel Cancino
Claudia Carrasco
Gustavo Contreras
Oscar Arteaga

Universidad de Chile
Ministerio del Trabajo. Chile.
Unidad de Enfermedades
Respiratorias del Servicio de Medicina del Trabajo del HTS.

Design. A cross-sectional study was made of 135 employees performing overseeing functions at a Governmental Organization in Chile. It was studied whether there was an association between the dimensions of burnout, emotional intelligence and occupational psychosocial risk factors, and the predictors of the different dimensions of burnout were estimated. Findings. It was found that emotional exhaustion correlated positively with psychological requirements, work insecurity and attention to feelings, and inversely with superiors esteem. Depersonalization correlated positively with psychological requirement, occupational insecurity and inversely with social support and emotional repair. Personal achievement was positively associated with social support, clarity of feelings and emotional repair. As positive predictors of emotional exhaustion were found the psychological requirement, labor insecurity and attention to feelings and as negative predictor the clarity of feelings. For depersonalization the psychological requirement was found as positive predictor and the emotional repair as a negative one. For personal achievement only the social support was found as a positive predictor. Conclusion. From the findings made it follows that emotional intelligence and labor psycho-sociological risk factors are predictors of burnout dimensions.

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